Success

Valuable free space thanks to IT outsourcing

The industrial plant manufacturer Aura GmbH relied on Stockhausen Technologies!

 

AURA GmbH, Germersheim, sells thermal oil plants worldwide for a large variety of industries. The company has been relying on the professional support of Stockhausen Technologies in all technical matters since as far back as 2003.
Responsibility for the maintenance and support of the three Windows 2003 servers was entrusted to Stockhausen Technologies. The IT platform of the Germersheim-based manufacturer of industrial plants comprised two domain control servers with file, print and application server. The other terminal server for approx. 34 client PCs (thin clients) acted as the central data backup and application server for employees who access the data and applications, often from abroad or via the home office.


“Prior to handing over the maintenance we had several error messages per day on average and were heavily involved time-wise in the administration of the IT system. As the IT manager and at the same time having responsibility for engineering matters, this is almost impossible to manage. Because system failures are a money and security factor for us, in addition to time, we took the decision to outsource this sector. And, after having had very good experience with Stockhausen Technologies already for a while, the transfer of this responsibility was a logical step in developing our partnership”. 

 

Igor Hudec, Head of EDP/IT of Aura GmbH


The solution

Stockhausen Technologies took over the maintenance of the three servers for a pilot phase of six months. This outsourcing gave Aura GmbH the benefits of a more stable system and released capacities. The administration of the IT via Stockhausen Technologies gave the company the know-how of an expert who can intervene early and who also offers appropriate solutions promptly for future requirements.

 

 

Increase in IT stability and security  

After just three months the number of error messages had decreased by more than 90% for server 1, 50% for server 2 and 52% for server 3.  



Why outsourcing?

  • Create free space within the company
  • Relieve internal resources
  • Utilize the know-how of experts
  • Create transparent responsibilities
  • Concentrate on core areas of expertise
  • Ensure cost transparency